Lost and Damaged Materials
Lost Items
Cardholders are responsible for the replacement cost of items not return including a $5 nonrefundable processing fee.
What if I found the item?
A cardholder who pays for and then returns a lost item may request a refund within 30 days of the payment date. Patrons must present their payment receipt in order to receive a refund. The $5 processing fee is not refundable.
Damaged Materials
Library items damaged while in a cardholder’s possession will be billed to the cardholder as follows:
| Damage | Cost |
| Missing CD/DVD case | $2.00 |
| Missing Audiobook CD or case | $10.00 |
| Items lost or damaged beyond repair (i.e. wet or stained items, severely scratched CDs & DVDs, items with pages torn out, etc.) | Retail price + $5.00 non-refundable processing fee |
West Florida Public Libraries assume no responsibility for damage or alleged damage to a borrower’s electronic device caused by library materials.
